Slow claim response

On 6 June 2018 I had a attempted car theft and goods ****** from the vehicle. A claim was submitted for the ****** goods and Santam informed of the attempted car theft. Aclaim number ********** 49 was registered. On 8 June I was requested to provide photos of the attempted theft. On 13 June the claims clerk Elize was contacted to find out about an assessor and she undertook to get back to me. Until now, no response from her. On 14 June an assessor for the vehicle theft was appointed but I am still waiting for feedback on the non vehicle claim without any success