Slow and disinterested service from Santam business

I am extremely dissapointed in the Santam direct business department. I submitted a request for quotation on Wednesday 31 October and furnished them with all the required information. I followed up on Thursday and I was promised that an advisor would revert back to me, this did not happen. I have called their call centre twice today and am not getting any joy.

This is extremely dissapointing as I have existing policy with Santam personal insurance and I have never had any complaints with them. But the poor service from the business insurance is definitely making me consider taking my business elsewhere!

If it takes more than 3 days to get a quotation, I can only imagine how painful it is trying to get a claim processed by this team!