MW
Marece W

1 reviews | Active since Oct 2010

19 Jan 2016, 12:54

Skyhigh excess + quitting SANTAM

Good day<br> <br> I made a call to Santam about 2 weeks ago about repairing small scratches on my new Nissan X-trail. I was told that the excess is R3500 irrespective of how much or how little the scratches are. That is absolutely bizarre! I pay an installment of at least R2800 per month insurance. For what? <br> <br> Now, please stop sending me e-mails that I must go to MidCity for a quotation to repair my scratches since I now longer want to do that. I will rather get a quote and fix it at my own cost. <br> <br> Also - I will be getting quotes form various Insurance companies as from today. By next week I will cancel my policy at SANTAM.

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Replies (1)
Santam
Santam's reply19 Jan 2016, 14:43
Official
Hello Marece,

Thank you for your posting.

We can understand that you are not happy with the feedback regarding the excess payable.

We will investigate and get back to you shortly.

Thank you and kind regards.

Stephan Olivier
Client care media manager