Sies Santam

I am being given the runaround.

First the link sent to provide photos of my vehicles condition does not work.

Then I call to request it to be resent so I can have my vehicle fully covered. I am provided an email address to send the condition images to.

I send the email with all requested images. I receive an acknowledgement of receipt and get told that they are still awaiting the images requested through the sms link.

I email and ask "is my vehicle fully insured?" And make a call to confirm all is in order.

On the call I am told my vehicle is fully insured and get provided my updated policy schedule.

Then I receive an email from a different agent telling me that only 1 of the 8 provided photos has been received and I need to submit the remaining 7.

The app also cannot be set up, because I first have to visit the santam website and create a profile (would have been helpful to tell me this during the call where I took the policy, or any call following this)

I am now in serious doubt about continuing with Santam, as I noted on the call and by email.

What is the situation? Am I fully covered? Am I expected to pay my full premium, which is paid, and remain restricted to third party liability cover only?

Am I going to be assisted in the event of damage to or loss of my vehicle?

You all so desperately want a hellopeter.com review, and a 9 or 10 rating of your service. Get your processes, systems and staff in order and get someone who has a clue what's going on to give me a call.