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KD
Kagiso D

1 reviews | Active since Aug 2013

30 Oct 2018, 13:45

Side Beadings

I still have not been assisted, not sure whether i need to cancel my insurance or what. From: Kagiso KT Sent: 23 October 2018 11:50 AM To: 'Plpolicymaintenance' ********** Subject: Client Online Service - General Enquiry ********** 8171 CRM: ********** 002484 [<AX162232>]

Hi

Still no response on the below.

Regards JKagiso

From: Kagiso KT Sent: 20 October 2018 11:34 AM To: Plpolicymaintenance ********** Subject: RE: [EXTERNAL] RE: Fw: Re: Fw: RE: Client Online Service - General Enquiry ********** 8171 CRM: ********** 002484 [<AX162232>]

Good day

I have not received a response regarding the below request.

Regards KG.

From: Kagiso KT Sent: 17 October 2018 03:52 PM To: Plpolicymaintenance Subject: RE: [EXTERNAL] RE: Fw: Re: Fw: RE: Client Online Service - General Enquiry ********** 8171 CRM: ********** 002484 [<AX162232>]

Thank for that Jacques.

Now what is it that I need to do next? I have not yet added to the existing claim or registered a new one because I was told the full excess amount will apply.

Do I register a new claim? Do I get a quotation for beadings and submit that for the assessor to finalise?

Regards Kagiso

From: Plpolicymaintenance ********** Sent: 17 October 2018 02:11 PM To: Kagiso KT Subject: Re: [EXTERNAL] RE: Fw: Re: Fw: RE: Client Online Service - General Enquiry ********** 8171 CRM: ********** 002484 [<AX162232>]

Good day This means that the assessor will finalise his report and advise the client/broker of the amount and outcome of the claim. Kind Regards Jacques Beukes

0
Replies (3)
Santam
Santam's reply30 Oct 2018, 14:41
Official
Good day,  

It would appear that this matter is for Santam Limited. Please note that we are Santam Structured Insurance Limited, a separate insurance company. 

We have requested HelloPeter to redirect your complaint to Santam Limited.  

Kind Regards.

Best regards,

Santam
Santam's reply31 Oct 2018, 10:39
Official
Dear Kagiso,

We thank you for your post above.
Could you please provide us with your claim number to allow us to look into this matter for you?

Your assistance herein would be appreciated?

Thank you very much.
Kind regards

Stephan Olivier
Client care media manager

Best regards,

KD
Kagiso D's update31 Oct 2018, 12:03
Reviewer Update
Hi Stephan The policy number is ********** 8171 and the claim number is ********** 84. The claim was originally registered for glass only and when the PG glass technician came to do the installation he advised that I need to contact my insurer and request side beadings. As you can see the trail of emails between my self and the santam team, I have not been able to get an answer as to whether I need to register a new claim or add on to the existing claim and also find out how much the excess will be for the beadings only.