Shockingly unsupportive

Santam does not care about their customers or their wellbeing. My car was in an accident, which was not my fault, in May and since then I have had minimum to no support from them. They gave me a courtesy car for 30 days and a week before my courtesy car was due to expire, Santam was informed that the part required to repair my car, which needs to be imported, will not arrive in time but they still left me without a car. Since then they have been no help and the part is now only expected end of August 2023. 3 MONTHS WITH NO HELP OR ASSISTANCE!!!! They refuse to give me another vehicle and just keep telling me "it's your problem". They told me to go rent a car out of pocket and then quoted me R960 per day rental. I'm glad they think people in this current economic conditions have R30k per month to simply just spend on car hire. My family needs to live too... Thank you for nothing... Without a car I can't work and as such I'm at the point of losing my job... but they just don't care!!!!! They are quick to take their payment each month but has no sympathy, offers no solutions and are happy for their paying customers to suffer. I have been with Santam for more than 10years and have never had a claim but now that I have, I'm the bother and a nuisance . They always had the reputation of being a great insurer, being caring and helpful... this is all a lie and/0r they have loss their way and their reputation!! I'm beyond disappointed and it's an actual disgrace that a large company thinks it's ok to treat their customers in this way. SHOCKING!!