SHOCKING THIRD PARTY CLAIM SETTLEMENT

A month after having to drive around with a smashed vehicle Santam provided a settlement quote that insists on the use of aftermarket parts for the repairs. This is an absolute failure to restore my vehicle to its pre-loss condition. My vehicle had genuine OEM parts before your client damaged it. By forcing me to accept cheaper, inferior aftermarket components, you are actively devaluing my assets. Furthermore, communication has been atrocious. Legal Specialist Vonani Mashila has failed dismally to respond to any of my emails. I am constantly forced to call him just to get feedback and chase a resolution. The fundamental principal is simple: If I break your iPhone, you expect an iPhone replacement, not a generic phone. Like-for-like replacement! I refuse to accept the short end of the stick due to your client’s lack of care and company’s cost-savings strategies. I demand a revised quote that specifies 100% genuine OEM parts.