Shocking shocking shocking NON customer service

I could not have predicted a worse experience to my claim. Lodged on Tues... 48 hours later no response. Called yesterday, hung up after waiting 15 mins and not being answered. Used the whatsapp service and despite selecting 2 for "other claims" got through to the glass claims dept who just told me to contact another claims handler and hung up. You treat your customers like dirt Santam its an absolute disgrace