SHOCKING SERVICE - SANTAM AND AUTO ATLANTIC

Second complaint on the same Issue. My BMW was in a car accident on 18 March, it was immediately reported to Claims@Santam. It took nearly 3 weeks to have the Claim approved and the vehicle is now in the second week of repairs. The car should be fixed by tomorrow as per the information on the Portal. I followed up today - 20 April 2022, a month later, with Auto Atlantic and the car will not be ready as additional parts needs to be ordered and another week is anticipated. No communication from Auto Atlantic and I initiated the inquiry. They cannot even commit to a date for repairs for a vehicle that is insured and under motor plan. I am shocked with the service levels. I have been inconvenienced for over a month, renting a car for 2 weeks which is quite expensive, taking Uber in the last 3 weeks and they cannot commit to a date. This is poor customer service we have to put up with from leading Service Providers! Please think about your Insurance.