1 reviews | Active since Apr 2010
Shocking service received!
Good day I submitted a claim to Santam on 4 Feb and was only contacted by Santam for the first time on 14 Feb. I have not received any updates on my claim during that period. I was eventually contacted on 14 Feb with a lame excuse why I wasn't contacted. I was only told then that I need photos of the damage which was subsequently submitted to Santam. I have requested an assessor to come out to view damage to my car but am still waiting. Why does the process take so long.I am afraid you don’t deliver on your promise of delivering insurance good and proper. This is not the type of service I expect as a valued client of Santam. It is shocking!
Thank you very much for your post above. We are really sorry to hear about your frustration and the inconvenience caused.
Unfortunately we cannot trace a policy under your ID number provided. May we please request you provide us with your claim number in order for us to investigate the delays and try and expedite the process from our side?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Thank you very much for your post above. We are really sorry to hear about your frustration and the inconvenience caused.
Unfortunately we cannot trace a policy under your ID number provided. May we please request you provide us with your claim number in order for us to investigate the delays and try and expedite the process from our side?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Thank you very much.
We will investigate and revert back to you with our findings within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Thank you very much.
We will investigate and revert back to you with our findings within 2 working days.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Thank you for your post.
I will immediately make contact with assessor and request him to contact repairer and find out what status and delays are -- kindly note Santam is not delaying the process. Repairs were authorized to Olympic panel beaters, a non-approved repairer you preferred to affect the repairs.
I have requested assessor to also make contact with you to keep you updated.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Thank you for your post.
I will immediately make contact with assessor and request him to contact repairer and find out what status and delays are -- kindly note Santam is not delaying the process. Repairs were authorized to Olympic panel beaters, a non-approved repairer you preferred to affect the repairs.
I have requested assessor to also make contact with you to keep you updated.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,