Shocking service from Santam Claims

Shocking service from Santam. Logged a Claim on 18 March for an accident where a driver drove into the back of my BMW on the R45. Santam has been battling to finalise the Quote for repairs, I had a book a car at my personal expense. It is now 5 April and the Quote has not been finalised and the Claims Consultant is not available when you call and not responsive to emails either. I am very disappointed - worst customer experience ever.