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ZM
Zurita M

1 reviews | Active since Jan 2010

07 May 2025, 14:51

SHOCKING SERVICE FROM SANTAM AND FIRST HELP

It is absolutely shocking that companies are allowed to deliver shocking service and get away with it. I struggled for more than a week after being in an accident to get my car moved from the incorrect panelbeater that FIRST HELP (approved by Santam) and may I add instructed by SANTAM to the correct panelbeater. The complaints team and each and every team that I have had the displeasure to work with claimed credit for sorting out this issue in the end. As per one of the consultants (I have her name but let me not shame her) told me that the incorrect panelbeater must give permission for my car to be moved. In your life - it is MY car, I give permission nobody else. Even the client care manager of Santam does not take accountability or show any willingness to sort out any issue. I wish I could give a zero rating - as that is all that they deserve.

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Replies (3)
Santam
Santam's reply07 May 2025, 14:56
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
ZM
Zurita M's update07 May 2025, 15:26
Reviewer Update
Is it not wonderful that you do cannot even spell properly or review your emails before you send them. Yes you gave me all kinds of excuses like routine maintenance on your SOS line 20 past 6 in the morning with no communication to your clients, so I and I hope a lot of the public will not accept these watered down responses. You did not find out that my car was towed to the incorrect panel beater - I DID. I arranged with the incorrect panel beater that my car was uplifted, and you took the credit. Stop with your lame apologies, and what you will and will not do with your procurement department. I do not accept it, and I will rate you poorly on each and every platform that I can find.
Santam
Santam's reply07 May 2025, 15:34
Official
Good afternoon,

Your response is noted.

Thank you and regards
Client care