Shocking service from Santam

In July last year, a lady bumped my car. She did not have insurance. I registered a claim with Santam, my car was repaired, and I paid my excess, which was very high as my car was less than 3 months old. Santam assured me that they will claim back the total amount for the damage to my car from the lady and refund my excess. Here we are, nearly 7 months down the line, and still no refund. I never receive any feed back from Santam, unless I contact them, and then only receive a lame email from the guy handling the claim, asking the debt collector for an update, who doesn’t even bother to reply.

This is PATHETIC for a company like Santam, and totally unacceptable.

What does one have to do to get service from Santam?