Shocking service

Powercables were ****** at a substation, which resulted in a power surge, despite having surge protecters, some appliances and plugs were damaged, so I contacted my insurance broker and registered a claim, 3 weeks ago, my contents and structure are covered by different insurance. Santam covers my contents, I was allocated to a consultant to address the problems, Roland Naidoo. It is now going on to 4 weeks and no resolution to the problem. the consultant allocated to me has been missing, no updates, I had to be calling in to find out what progress is being made, service is very poor. It is worth noting that all my structural damages were sorted out within a week. This is the worst encounter I had from any insurance company.