AL
Ali L
1 reviews | Active since Jun 2022
02 Jul 2024, 15:44
Shocking experience
I am shocked and disappointment with the level of service I received from Santam. OK Foods submitted the claim at Santam for damages. I don't understand why do I have to submit any documents to them. I am not their client.
Helpful (0)
Replies (19)0
Replies (19)
Santam's replyOfficial
02 Jul 2024, 15:48Good day,
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Santam's reply02 Jul 2024, 15:48
Official
Good day,
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Santam's replyOfficial
02 Jul 2024, 15:49Good day,
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Santam's reply02 Jul 2024, 15:49
Official
Good day,
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Please provide us with the Santam claim number to enable us to assist?
Thanking you in advance?
Regards
Client care
Santam's replyOfficial
09 Jul 2024, 08:17Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply09 Jul 2024, 08:17
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
AL
Ali L's updateReviewer Update
11 Jul 2024, 13:26Today it's the 11th and still waiting for Santam to get back to me as promised.
AL
Ali L's update11 Jul 2024, 13:26
Reviewer Update
Today it's the 11th and still waiting for Santam to get back to me as promised.
AL
Ali L's updateReviewer Update
12 Jul 2024, 15:46***
AL
Ali L's update12 Jul 2024, 15:46
Reviewer Update
***
Santam's replyOfficial
12 Jul 2024, 16:03Thank you
Santam's reply12 Jul 2024, 16:03
Official
Thank you
AL
Ali L's updateReviewer Update
15 Jul 2024, 12:26Good day,
Please note that the incident happened on the 30th and I can't wait forever. I am still waiting for feedback.
Please note that the incident happened on the 30th and I can't wait forever. I am still waiting for feedback.
AL
Ali L's update15 Jul 2024, 12:26
Reviewer Update
Good day,
Please note that the incident happened on the 30th and I can't wait forever. I am still waiting for feedback.
Please note that the incident happened on the 30th and I can't wait forever. I am still waiting for feedback.
Santam's replyOfficial
15 Jul 2024, 12:42Good day,
The matter had been escalated to Legal management and we await their response herein.
Thank you and regards
Client care
The matter had been escalated to Legal management and we await their response herein.
Thank you and regards
Client care
Santam's reply15 Jul 2024, 12:42
Official
Good day,
The matter had been escalated to Legal management and we await their response herein.
Thank you and regards
Client care
The matter had been escalated to Legal management and we await their response herein.
Thank you and regards
Client care
AL
Ali L's updateReviewer Update
18 Jul 2024, 11:34Two weeks has already passed without receiving any feedback from Santam. I really don't know what is going on with Santam.
AL
Ali L's update18 Jul 2024, 11:34
Reviewer Update
Two weeks has already passed without receiving any feedback from Santam. I really don't know what is going on with Santam.
Santam's replyOfficial
18 Jul 2024, 11:39Good day,
They have notified you that they are busy with their validations and require feedback from our client as well to enable them to make an informed decision.
You may liaise directly with Anita Harkison who is attending to your case?
Regards
Client care
They have notified you that they are busy with their validations and require feedback from our client as well to enable them to make an informed decision.
You may liaise directly with Anita Harkison who is attending to your case?
Regards
Client care
Santam's reply18 Jul 2024, 11:39
Official
Good day,
They have notified you that they are busy with their validations and require feedback from our client as well to enable them to make an informed decision.
You may liaise directly with Anita Harkison who is attending to your case?
Regards
Client care
They have notified you that they are busy with their validations and require feedback from our client as well to enable them to make an informed decision.
You may liaise directly with Anita Harkison who is attending to your case?
Regards
Client care
AL
Ali L's updateReviewer Update
18 Jul 2024, 11:44It doesn't make sense that Santam can take more than two weeks to finalize a claim. They are taking me for granted.
AL
Ali L's update18 Jul 2024, 11:44
Reviewer Update
It doesn't make sense that Santam can take more than two weeks to finalize a claim. They are taking me for granted.
Santam's replyOfficial
18 Jul 2024, 11:48Good day,
Kindly liaise with Anita as requested thank you.
Regards
Client care
Kindly liaise with Anita as requested thank you.
Regards
Client care
Santam's reply18 Jul 2024, 11:48
Official
Good day,
Kindly liaise with Anita as requested thank you.
Regards
Client care
Kindly liaise with Anita as requested thank you.
Regards
Client care
AL
Ali L's updateReviewer Update
18 Jul 2024, 11:55Good day,
If I am not mistaken Anita works at Santam. I think this is not the way Santam does business. The level of treatment I am getting is bad.
If I am not mistaken Anita works at Santam. I think this is not the way Santam does business. The level of treatment I am getting is bad.
AL
Ali L's update18 Jul 2024, 11:55
Reviewer Update
Good day,
If I am not mistaken Anita works at Santam. I think this is not the way Santam does business. The level of treatment I am getting is bad.
If I am not mistaken Anita works at Santam. I think this is not the way Santam does business. The level of treatment I am getting is bad.
Santam's replyOfficial
18 Jul 2024, 12:12Sir,
She had provided you with feedback and an update of what she is still requiring top be able to conclude this matter.
We there request you to liaise directly with her herein?
Thank you and regards
Client care
She had provided you with feedback and an update of what she is still requiring top be able to conclude this matter.
We there request you to liaise directly with her herein?
Thank you and regards
Client care
Santam's reply18 Jul 2024, 12:12
Official
Sir,
She had provided you with feedback and an update of what she is still requiring top be able to conclude this matter.
We there request you to liaise directly with her herein?
Thank you and regards
Client care
She had provided you with feedback and an update of what she is still requiring top be able to conclude this matter.
We there request you to liaise directly with her herein?
Thank you and regards
Client care
AL
Ali L's updateReviewer Update
19 Jul 2024, 17:57Please note that I contacted Anita yesterday and she did not respond to my email. It's unprofessional to not respond to clients.
AL
Ali L's update19 Jul 2024, 17:57
Reviewer Update
Please note that I contacted Anita yesterday and she did not respond to my email. It's unprofessional to not respond to clients.
AL
Ali L's updateReviewer Update
19 Jul 2024, 18:00I am writing to express my profound disappointment and dissatisfaction with the level of service I recently experienced with your company. I expected standard of care.
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
AL
Ali L's update19 Jul 2024, 18:00
Reviewer Update
I am writing to express my profound disappointment and dissatisfaction with the level of service I recently experienced with your company. I expected standard of care.
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
AL
Ali L's updateReviewer Update
19 Jul 2024, 18:04I will never forget this kind of service I received from your company and will not recommend it to anyone. I just wish that one day you receive public backlash with this kind of service. I have never encounter this kind of treatment from any insurance company ten days since the claim was submitted and still not finalized. I am shocked and disappointment.
AL
Ali L's update19 Jul 2024, 18:04
Reviewer Update
I will never forget this kind of service I received from your company and will not recommend it to anyone. I just wish that one day you receive public backlash with this kind of service. I have never encounter this kind of treatment from any insurance company ten days since the claim was submitted and still not finalized. I am shocked and disappointment.
AL
Ali L's updateReviewer Update
22 Jul 2024, 09:51I am writing to express my profound disappointment and dissatisfaction with the level of service I recently experienced with your company. I expected standard of care.
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
AL
Ali L's update22 Jul 2024, 09:51
Reviewer Update
I am writing to express my profound disappointment and dissatisfaction with the level of service I recently experienced with your company. I expected standard of care.
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
Already two weeks has passed without finalizing this claim. I hope you will look into this claim.
I trust this is not the way that Santam wishes to conduct business with valued customer. I have been patient enough. God Bless you
AL
Ali L's updateReviewer Update
22 Jul 2024, 09:51I will never forget this kind of service I received from your company and will not recommend it to anyone. I just wish that one day you receive public backlash with this kind of service. I have never encounter this kind of treatment from any insurance company ten days since the claim was submitted and still not finalized. I am shocked and disappointment
AL
Ali L's update22 Jul 2024, 09:51
Reviewer Update
I will never forget this kind of service I received from your company and will not recommend it to anyone. I just wish that one day you receive public backlash with this kind of service. I have never encounter this kind of treatment from any insurance company ten days since the claim was submitted and still not finalized. I am shocked and disappointment