Shocking and disappointing Santam!!

We have been a customer for 8 years now, we got water damage with the floods we had in April 2025, there was plenty of water in front and the heater of the car also got damage because of the flood water, the repairer(not on the panel of Santam, my choice)striped everything in front to see where is the problem and took photos of everything that is caused by the flood and where it got in, the assessor and insurance just say its old damage, so they rejected my claim…???!! In 2020 we also had water damage with the same car, they send my car 150km away to Welkom, a repairer there??!! From the report i asked now for 2020/1 the photos showed outside underneath the car were a lose plate, and they also said its old damage?? But that was not where the problem is, it is inside of the car!! That time they could not get any fault inside of the car where the is coming in, according to the assessor? But they authorised a new matt for the car, after not fixing the damage or like they said the did not get anything ?? So they did not do a proper job to look where is the damage and where does the water came from, now everything is worse because of that..now its my problem and it is apparently old damage, but everything would've been fine if the people did there job right from the start and authorise the word to be fixed !!! Even the heater that got damage now with the floods are also old damage ??!! This is not acceptable!! I even emailed Yaseen Mayat(complains)to get in contact with me, until now nothing !!