**** Service! You dont want my business anymore???

I called to get a quote on adding my mining rig to my house contents as well as increasing the accidental damage amount about 2 weeks ago. The lady called the underwriting dept and called me back and gave me a quote. I told her I want to think about it and will call back. So last Thurs I sent an email with the pics of the rig as requested and asked to take up the cover. I got an email last Sat to say it has been escalated - WHY? Till today no feedback so I called this morn. Spoke to a lady who put me on hold forever then said that it was referred to underwriting and they want to know what it is used for and they waiting for Jonathan. So I asked her why is it taking Jonathan 1 week to ask me that question. She apologized and said will get Jonathan to call me back. End of day and still no call. If anything happens to my equipment I will hold you responsible!!! My premium is quite a lot and is the service you want to provide me with - I have no issue with moving my insurance to someone who appreciates my business (I dont mind paying more somewhere else either)!