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nemangwe N

1 reviews | Active since Sept 2010

17 Feb 2021, 09:56

Shareholders are more important than the clients who pay every month

Medical Aid is just another form of insurance. How many times have I begged you to assist me BEFORE an operation? You paid the operation in June 2019 in full. Good doctors, worst ICU in the world but you paid in full. 2 days after getting home from St Augustine’s, I was rushed back to ICU in Shelly Beach with heart failure and numerous infections. You paid. I have suffered since then with so many problems. I finally found a vascular surgeon and a physician in Hillcrest (3 hours from where I live). I could not walk, let alone drive. I have been 90% better since the operation on 21 Dec but I cannot complete the treatment advised (bio kinetic physio and a leg stocking) because I cannot afford any more. My guess is that you would be happier if I died. You can afford to lose my monthly contribution because it would end my medical expenses. People pay for years and years while they are strong and heathy. You ditch your members when they get old. You are almost as bad as Santam. They accept your money every month for years and years and then ditch you the first time you claim.

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Replies (6)
Santam
Santam's reply17 Feb 2021, 10:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
nN
nemangwe N's update18 Feb 2021, 10:15
Reviewer Update
yes I mentioned Santam because you are the ultimate ******. I was with ABSA Insurance for over 30 years and never had a problem. Only 3 claims in 30 years. ABSA neglected to tell me they had moved "under the umbrella". If I had known, I would have moved my insurance IMMEDIATELY because everyone I knew hated Santam due to a bad experiences. I don't think you will have a problem tracing the policy that YOU cancelled when I contacted the Ombudsman.
nN
nemangwe N's update18 Feb 2021, 13:24
Reviewer Update
You could not find my complaint with the Ombudsman, even knowing my name? Why not? How many cases have been logged against Santam with the Ombudsman? From my personal experience, I suspect that Santam pays the Ombudsman. He was on your side from my first complaint against you. Clients have no chance with Santam. You They charge half the rate for ZERO cover but clients won't know that until they claim. I would like Santam to admit how many insurance companies they now control. All were good insurance companies until Santam took control. Did you notify your new clients that Santam were now in control or do they need to find out the way I did? My advice to everyone with an insurance policy to check if your insurance company sold out to Santam. Many brilliant companies did!
nN
nemangwe N's update19 Feb 2021, 16:57
Reviewer Update
We all know that Santam has total control of short term insurance therefore and the Ombidman. For the record: Santam sell well and collect premiums very well. After they cancelled my policy, they continued to deduct premiums. One of THEIR agents valued my property at replacement cost. This was VERY much higher than sale value but that is to be expected. After the storm, one of their agents said my property was grossly over-valued and the damages were worth less than R20K. It cost me R133K just to do the essentials. The guy they sent here told me all the damages were caused by the storm but he was restricted to R20K. They ripped me off and they ripped him off but no doubt they do well on the stock exchange.
nN
nemangwe N's update20 Feb 2021, 11:56
Reviewer Update
Santam move to private when they can't answer a question. They can't trace my case??? Is this because they have too many cases against them. Santam and their affiliates offer good sales and instant collection of your money. Everything works until you claim. Then they will come up with any excuse not to pay. They accused me of grossly over valuing my property. THEY valued my property! When I went to Ombudsman, Santam cancelled my ABSA Insurance policy with immediate effect. Within hours, I received 10+ calls from insurance companies. There were a few that I would have considered ... until I checked and found that they also been taken over by Santam. I did get insurance with OutSurance. They were obviously concerned that my policy had been cancelled due to my *****. I sent them all the info, they sent someone here to value car and property and accepted me as a client. My fear is that Santam will take over Outsurance. My advice is: get insurance quotes and put the money away every month. After 52 years, my claims have been less than 3% of what I have paid insurance companies.
Santam
Santam's reply22 Feb 2021, 06:16
Official
Good day,

As mentioned previously, we cannot assist you on this platform if the case had been before the Ombudsman already and  they have made a ruling.

Santam has no control over the Ombudsman -- they are an entity completely independent from any insurer and acts based on the facts presented to them.

Kind regards
Stephan Olivier
Client care media manager