Shameful Treatment

Trying to get my claim approved since 13/12/2022, after the heavy rains that damaged my roof. There has been so many changes of Assessors one of them, not current approved emergency repairs and now the new Assessor reports that managed appointed another company to fix my roof, the big question is why another company and who must now pay the company which I appointed at first, what a disappointment I got from Santam even worse its my first claim after soo many years.