SH IT ATTITUDE FROM Nosiphiwo Mtsotso

I had a garage motor claim in Dec. Santam appointed a service provide(SP) to assess the motor, paid me the money and I used the same SP that they sent out to do the repairs. The motor is faulty so I called SANTAM yesterday and after 8 minutes on the fone I was told they wud get the claims person to get in touch with me - the claims consultant Nosiphiwo Mtsotso. Obviously she did not get in youch with me, so I had to call in today!!! Her tone and manner of speaking was sh it from the start! At first I thought they paid the SP, but she was very quick to point out my mistake and to correct me that they paid me the money to pay the SP. I asked so what does that mean because they appointed/recommened that SP to do the assessment and I used them thereafter. Before I could finish, this woman started raising her damn voice at me and cuttig me off as I was speaking! I got pi ssed and swore her! As usual, customer service people are a bunch of pu ss ys these days and she asked me not to swear her. I told her to stop interrupting me whilst I am speaking and give me a chance to speak before butting in and I will have no need to swear her. Instead of agreeing to this she just continued to say she is not going to help me if I continue to swear her...I got sick and tired and swore her again and cut the damn call!!! She is useless and needs to be trained on manners and not to speak over people and then people wont lose their sh it with her and have to resort to swearing her!! I want to know what the solution is here and I do not want to deal with this woman again!!

If this is the service that I am going to get when I claim Id rather go elsewhere because I pay alot of money for insurance and will not put up with ******* service like this!!!