SETTLE MY CLAIM ITS 10 DAYS ALREADY!!!

Sunday 28 Feb 2016 I was involved a lady insured by Santam bumped into the back of my car. She accepted full responsibility and submitted a claim with Santam. They took a whole day and a half to issue a claim number and then gave me a list of required documents. I sent everything by Thursday 3 March. I then contacted the person handling the claim(Shirley matloa) who confirmed receipt on Friday March 2016 in the morning. It has now been 10 working days from receipt of my documents and still no response .I call and leave numerous messages with Given and Phillip and still no response. Now I am told the working days are different when I was promised a response by yesterday and then I am given attitude to say I must give them until 4pm close of business but by then they are all gone. Poor pathetic client service!!! YOUR CLIENT BUMPED INTO ME!!!Stop giving me stories about Robert the assessor!