1 reviews | Active since May 2014
SERVICE SUCKS!
I have never in my life been so disgusted by the service I have received .<br> I called this morning and spoke to Noleen to register a claim for a geyser on behalf of my mom as she is an old lady<br> and is not clued up on such things, she then tells me that my mom needs to call as I am not listed on the policy, fair enough I advised her that I registered a claim before and they had to just confirm with my mom if I could and then they called me right back to register the claim, I advised her of this and she insisted that she must call I advised her again and she then told me there are calls in the queue and she cannot do that????!!<br> Like what the hell? I need assistance and this is the service I get.<br> I will be making sure my mom cancels this policy TODAY! as the premium are be being deducted off my account anyway.<br> I work for an insurance company and I deal with claims on a daily bases and this is not how you treat clients.<br>
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about your bad experience and the frustration this has caused you.
However, please note that we do need the consent of the policy holder if someone other than they acts on their behalf.
We will however investigate this matter and request the call centre to make contact to have this claim registered and processed.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about your bad experience and the frustration this has caused you.
However, please note that we do need the consent of the policy holder if someone other than they acts on their behalf.
We will however investigate this matter and request the call centre to make contact to have this claim registered and processed.
Thank you and kind regards.
Stephan Olivier
Client care media manager