Service provider could not unblock my drain their pipes were not long enough

I usually use my call outs that I get from santam To unblock my drain, this time you sent out people who didn’t have long enough rods to unblock the drain, their rods could not even get to the middle of the drain, the other providers that you usually send to me Have long enough rods to at least just unblock the drain, now I used a call out and I’m still sitting with the same problem because they didn’t have long enough rods to at least just get it to flow, the other providers that you sent me usually gets the drains unblocked