Service is unacceptable

If I could give them zero stars I would. Was in a car accident in mid June and due to their service providers and assessors being on sick leave my parts will only arrive in beginning August from Welkom. Which exceeds my car rental allotment of 30 days which was more than enough for everyone in my family. No one communicates with you and to get anything done you need to phone, follow up and if you are lucky they will email you. I did not know when signing up I will be required to do their work for them. Save yourself the headache and go with someone else.