********** service from Santam

Terrible customer service and turn around time. Lodged a claim on the 2nd, since then I have no direct feedback from anyone. Firstly My vehicle was taken to the incorrect panel beater, 2ndly had a liabilities advisor call me to tell me I was at fault with no sympathy for my situation. Now receiving an sms that my claim has been allocated to 3 different assessors. This is my first car and my first ever claim and this is the biggest nightmare I’m facing it’s been two and a half weeks that I’m stuck without a car and stuck without feedback as to the status of my claim