SERVICE BEYOND EXPECTATION

I would just like to give mention to Renato Petersen in the personal lines Santam Broker Solutions dept. As a Broker of 36 years, I deal with many insurance companies and their admin staff, but Renato stands out by far as the most competent, reliable and service orientated young man. He will even assist me even when others have gone home and assist me when its not even his job to do so. He is well versed in insurance criteria and underwriting terms and conditions. I need only ask him once and always receive a prompt response. Unlike many other admin staff of other insurance companies, who inform me that they have 48hours to respond to my request, Renato answers me on the same day and sometimes within the hour. He makes my life so much easier and uncomplicated and in turn I can provide my clients with service excellence. Renato is indeed an asset to Santam, and I also wish to thank his Department Head, Ghasina Docrat for choosing such an excellent and motivated consultant to assist me in conducting my brokerage affairs. This is one of the reasons, I keep my clients with Santam and continue to do so. Thank you K Viljoen Trinity Risk Managers (PTY) Ltd