Service and managemnt NO SERVICE AND RESPONSE

i am a loyal client of santam and my policy was increased with no phone call email or postal documents and my account was debited - without notification i called the call center and the experiance was terrible the santam admin did not understand and could not help me efficiently i got an email from mr buyil and i tried connecting with him to say not satified with the rfevised - called and till today has not called me back

i asked to be transferred to senior management and to date no call from any one from santam hence my policy is still not reviewed

i am battling since Monday 30 october i spike to a clinton which tool over 40 minutes plus and not resolved

so i hope some calls me an we can successfully conclude