Seniors being **********

My parents are senior citizens and had their home recently broken into. We are grateful that they weren’t home and are safe. They have lived in their home for 22 years and have been paying Insurance faithfully. Now when they want to claim and had to go through a strenuous exchange of back and forth with Santam and getting quotes on request. This experience seems undignified and definitely not a manner in which any senior citizens should be treated. Santam decides to give them a cash card and they have to go to shops of Santams choice. This seems like a ******* and it’s only fair that if Santam is deducting cash from their bank accounts each month for premiums, the least they can do is payout their money into their bank account and not expect my parents to walk from shop to shop of Santams choice to rebuild their life. The goods taken were of sentimental value and not easy to replace from a store. I am totally disgusted each time my parents get the run around. I’m hoping this can be resolved as it’s been 6 weeks since this terrible and traumatic incident. René Parker from Cape Town.