MK
Mathumahole K
1 reviews | Active since Dec 2012
20 Dec 2021, 11:59
********
It is so frustrating when you have to explain the same thing to a million different people and none of them seem to understand it... I hit a pothole on the 15th which resulted in two punched tyres, I have been made aware of the possibility of a broken suspension system which would require assessment but its been over 6 days now since my car was taken to a storage facility and it still has not been delivered to the required location, as per our agreement that it would happen on Friday... which I was informed that a towing service would be delivering the car to the workshop... and it still has not happened and if not anything I now have to constantly contact them to ask about the whereabouts of my car and the estimated time of arrival...
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Replies (7)0
Replies (7)
Santam's replyOfficial
20 Dec 2021, 12:22Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply20 Dec 2021, 12:22
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
20 Dec 2021, 12:32Good afternoon,
We are sorry to hear about your frustration.
We have requested our claims team make urgent contact with you and also ensure the vehicle gets delivered to the repairer.
Thank you and kind regards
Client care
We are sorry to hear about your frustration.
We have requested our claims team make urgent contact with you and also ensure the vehicle gets delivered to the repairer.
Thank you and kind regards
Client care
Santam's reply20 Dec 2021, 12:32
Official
Good afternoon,
We are sorry to hear about your frustration.
We have requested our claims team make urgent contact with you and also ensure the vehicle gets delivered to the repairer.
Thank you and kind regards
Client care
We are sorry to hear about your frustration.
We have requested our claims team make urgent contact with you and also ensure the vehicle gets delivered to the repairer.
Thank you and kind regards
Client care
MK
Mathumahole K's updateReviewer Update
20 Dec 2021, 15:41It is 15h38 now and NO ONE has contacted me regarding the delivery of my car or the delay thereof... honestly now I am about to report the car missing and have it tracked so I can just get it myself....
I just feel guilty for the people I recommended Santam to... honestly it is not what it used to be.
I have NEVER regretted a decision like the day I chose Santam.
I just feel guilty for the people I recommended Santam to... honestly it is not what it used to be.
I have NEVER regretted a decision like the day I chose Santam.
MK
Mathumahole K's update20 Dec 2021, 15:41
Reviewer Update
It is 15h38 now and NO ONE has contacted me regarding the delivery of my car or the delay thereof... honestly now I am about to report the car missing and have it tracked so I can just get it myself....
I just feel guilty for the people I recommended Santam to... honestly it is not what it used to be.
I have NEVER regretted a decision like the day I chose Santam.
I just feel guilty for the people I recommended Santam to... honestly it is not what it used to be.
I have NEVER regretted a decision like the day I chose Santam.
Santam's replyOfficial
21 Dec 2021, 07:22Good morning sir,
Once again our sincere apology.
The vehicle is with the towing operator and not ****** as alleged.
We have requested our claims division to urgently attend and ensure your vehicle gets delivered to the repairer.
Kind regards
Client Care
Once again our sincere apology.
The vehicle is with the towing operator and not ****** as alleged.
We have requested our claims division to urgently attend and ensure your vehicle gets delivered to the repairer.
Kind regards
Client Care
Santam's reply21 Dec 2021, 07:22
Official
Good morning sir,
Once again our sincere apology.
The vehicle is with the towing operator and not ****** as alleged.
We have requested our claims division to urgently attend and ensure your vehicle gets delivered to the repairer.
Kind regards
Client Care
Once again our sincere apology.
The vehicle is with the towing operator and not ****** as alleged.
We have requested our claims division to urgently attend and ensure your vehicle gets delivered to the repairer.
Kind regards
Client Care
MK
Mathumahole K's updateReviewer Update
21 Dec 2021, 10:10Good morning,
would tit be possible for me to actually go get the car myself?
would tit be possible for me to actually go get the car myself?
MK
Mathumahole K's update21 Dec 2021, 10:10
Reviewer Update
Good morning,
would tit be possible for me to actually go get the car myself?
would tit be possible for me to actually go get the car myself?
MK
Mathumahole K's updateReviewer Update
21 Dec 2021, 10:20I have just received communication from your consultant that my car was delivered yesterday(Monday), however, no one bothered to inform me of it even leaving the panel beaters, so now it is with the towering operator, with the panel beaters, or delivered already because I still have no idea where my car is... do you understand why tracking it would be the better option as you cannot provide me with a finite answer?
MK
Mathumahole K's update21 Dec 2021, 10:20
Reviewer Update
I have just received communication from your consultant that my car was delivered yesterday(Monday), however, no one bothered to inform me of it even leaving the panel beaters, so now it is with the towering operator, with the panel beaters, or delivered already because I still have no idea where my car is... do you understand why tracking it would be the better option as you cannot provide me with a finite answer?
Santam's replyOfficial
21 Dec 2021, 10:36Good day sir,
We sincerely do apologise.
We received confirmation that your vehicle had been delivered by the towing operator at man About Tyres.
See below email sent to you a short while ago:
Good morning Mr Lekaje I trust you are well. I tried to call you, however there was no answer. I received communication from the towing company that your vehicle was delivered to Man About Tyres yesterday (Monday). I tired to call Man About Tyres but there was no answer. We also requested confirmation from the towing company to advise what time the vehicle was delivered. Kind Regards,
Keagan MohamedMotor Claims ConsultantSantam Direct: Claims Department
Thank you and kind regards
Client Care
We sincerely do apologise.
We received confirmation that your vehicle had been delivered by the towing operator at man About Tyres.
See below email sent to you a short while ago:
Good morning Mr Lekaje I trust you are well. I tried to call you, however there was no answer. I received communication from the towing company that your vehicle was delivered to Man About Tyres yesterday (Monday). I tired to call Man About Tyres but there was no answer. We also requested confirmation from the towing company to advise what time the vehicle was delivered. Kind Regards,
Keagan MohamedMotor Claims ConsultantSantam Direct: Claims Department
Thank you and kind regards
Client Care
Santam's reply21 Dec 2021, 10:36
Official
Good day sir,
We sincerely do apologise.
We received confirmation that your vehicle had been delivered by the towing operator at man About Tyres.
See below email sent to you a short while ago:
Good morning Mr Lekaje I trust you are well. I tried to call you, however there was no answer. I received communication from the towing company that your vehicle was delivered to Man About Tyres yesterday (Monday). I tired to call Man About Tyres but there was no answer. We also requested confirmation from the towing company to advise what time the vehicle was delivered. Kind Regards,
Keagan MohamedMotor Claims ConsultantSantam Direct: Claims Department
Thank you and kind regards
Client Care
We sincerely do apologise.
We received confirmation that your vehicle had been delivered by the towing operator at man About Tyres.
See below email sent to you a short while ago:
Good morning Mr Lekaje I trust you are well. I tried to call you, however there was no answer. I received communication from the towing company that your vehicle was delivered to Man About Tyres yesterday (Monday). I tired to call Man About Tyres but there was no answer. We also requested confirmation from the towing company to advise what time the vehicle was delivered. Kind Regards,
Keagan MohamedMotor Claims ConsultantSantam Direct: Claims Department
Thank you and kind regards
Client Care