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Almost worst than the Government… I stay in a sectional title townhouse complex and the body corporate have our insurance policy with Santam for the last 19 years . I submitted a claim for a burst hot water pipe which feeds my water supply from my geyser to the kitchen. Unfortunately the way the complex was build this pipe comes from the geyser to the kitchen but on the outside of the building . It burst and once again Santam send an *********** supplier to come and repair the burst pipe . I had to pay my full excess amount before the supplier was authorised to repair anything. The fixed not even one meter of the burst pipe and left my court yard paying still uplifted and not repaired. The next day the same pipe burst but at a different location and Santam informed me that they will not repair or replace the burst pipe due to corrosion… this after the fact they willingly fixed the pipe the first time and took my excess money . Now they refuse to fix the pipe as per their policy and also don’t want to pay back my excess money…. This is consumer theft the way Santam treats their client In a time where insurance company’s must be so advanced and even deliver beter cliënt service then 19 years ago …. With Santam this is not the case at all … beware they have done this twice rejecting claims on the excuse lack of maintenance or corrosion .. after the fact they have honoured claims for the same damages but for different units in the complex …. Seems like they are like Eskom … ***********.