1 reviews | Active since Apr 2020
********!!!!
This insurance is a *******!! The guy who is covered by them was told to nat take calls from me after he bump my car. I was told to soeak to them directly but they are no where to be found. PMD which is my insurance sent them an email tried calling so they pay for damages and access fee which i paid for and the 3 rd party ddnt pay anything. They not taking calls nor responding to any emails. I was communicating with Zama nene from santam and Kumarie Govender who was very dride when i wanted to claim and get the claim number from when my car got bumped by their client. She/he threatens me to go to the police if i keep calling his client (the guy who bump my car) i responded on the mail told them to go ahead and open the case i will do so too as they are croocks day light robery. I want my case to be solved asap before i take further steps . Since my insurence also is not helping me with anything.
Here is the claim number and the person who bumped my car who is nowhere to be found and his insurance is nowhere to be found either .
CLAIM NUMBER - *** - MR ADRIAN HORSWILL
Than you for your review posted above.
We do apologise for any inconvenience and delays in respect of the finalisation of your claim.
We engaged with our legal team who is attending to your claim.
Due to the fact that you are also insured our legal team is liaising directly with your insurer and the attorneys they have appointed to act on their behalf.
The reason why you were told to not engage with our client directly is exactly that, the fact the two insurers are managing and addressing this matter as per process.
Our legal is in constant contact with your insurer's appointed attorneys and have been in contact via email again today with them requesting the outstanding information they require to allow them to validate the claim.
Your insurer did not provide our legal team with all the required documentation, thus the delay and reason why we have requested same again from the appointed attorneys.
The two insurers has now taken over the subrogation rights of both you and our insured and will be communicating with each other to bring this matter to closure.
You may thus follow up with your insurer in respect of the progress etc, going forward.
Thank you and kind regards
Stephan Olivier
Client care media manager
Than you for your review posted above.
We do apologise for any inconvenience and delays in respect of the finalisation of your claim.
We engaged with our legal team who is attending to your claim.
Due to the fact that you are also insured our legal team is liaising directly with your insurer and the attorneys they have appointed to act on their behalf.
The reason why you were told to not engage with our client directly is exactly that, the fact the two insurers are managing and addressing this matter as per process.
Our legal is in constant contact with your insurer's appointed attorneys and have been in contact via email again today with them requesting the outstanding information they require to allow them to validate the claim.
Your insurer did not provide our legal team with all the required documentation, thus the delay and reason why we have requested same again from the appointed attorneys.
The two insurers has now taken over the subrogation rights of both you and our insured and will be communicating with each other to bring this matter to closure.
You may thus follow up with your insurer in respect of the progress etc, going forward.
Thank you and kind regards
Stephan Olivier
Client care media manager