**** of a insurance company

I posted here and was told i would be help almost 8 month later i found out someone closed it,t o the help and assistance of Wendy that was shocked i wasn't swearing but could hear my frustration she even said she would have been worse then me if it was her now Pe...... missed up and he needs to be disciplined for it and the issue corrected , i have all the communications, to prove that it should have been approved but i just Got Ignored by said person and constantly tries to duck and dive talking to me when ever you try to get hold of him it rings ,he's off on vacation then why didn't someone else take it over in his absence ,to he has no power when the load shedding app says otherwise and there isn't today in any event, to even ignoring his watsup ,was told he would call but he failed to call even respond to my last attempt to correct this ,i submitted all the documents required when the one person told me all he needed was one last one , he submitted it to the wrong email address and now refuses to acknowledge his wrong doings he wont even reply or communicate even when he sent my proof that he sent it where you can see that's not my email address ,so i will hand it over to a lawyer and the ombudsman which already think i should just sue and be done with it for breach of contract, misleading a consumer of a service that was not rendered and paid fully if i had not paid i would have understood it but i was doing everything even tried to lesson the cost to the company by doing the quote myself as shops just wanted to much to do the repair and came up with insane amounts that shouldn't even cost half and that's with labour and making a profit i cut it further to prove i didn't want to ******* the insurance i was just claiming against an accident now imagine that the vehicle was just cosmetic damage it would have had me being stranded for putting my trust in a company that says we dont talk with forked tongues totally hurt by this experience reccomend that no one uses them after this