Sayōnara Santam

After what was the worst experience of our lives, having a gun pointed to my unborn child while I used my body as a shield to protect my firstborn. Listening to the screams of my mother while 8 armed gunmen walked around our house freely and ripped her jewelry off her. We still have the "pleasure" of dealing with the incompetence and pathetic service of the Accessor appointed to us. My Mum is of elderly age and had to call consistently to find out the status of the claim. Even when documents were outstanding we were never notified but instead only found out when the call was made. Once the claim was FINALLY concluded we received a Santam card ( that has no funds on it anyway ) which we did not want . Mum wanted an EFT into her account . When you try and call the assessor you cannot get a hold of them and then when you try and contact his manager she is not availble , nor does she seem to reply to emails sent . To be honest once this is finale , we will be changing our insurance company . Its not worth it going through such a trumatic experience and then the insurer makes life even more unbearable . I mean they receive their preimum everymonth so why when it comes to a VALID claim they make life so stressful for the victims. I am disgusted !!