BT
Benita T

1 reviews | Active since Jan 2021

25 Feb 2021, 11:13

Satisfying Santam Third Party Claim Outcome

I am very impressed with the way Santam handled my third party claim. A Santam client backed into the side of my car, damaging my left back door which has to be entirely replaced. I had no trouble getting in touch with the staff. I received feedback and updates regarding my claim timeously. I received a settlement offer which I'm very pleased with and enables me to send my car in for repairs immediately. Given the fact that I'm not a Santam client, I'm very much impressed with the professionalism and respect with which I was treated and the speedy manner in which my claim was settled.

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Replies (3)
Santam
Santam's reply25 Feb 2021, 11:36
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam
Santam's reply25 Feb 2021, 11:43
Official
Dear Benita,

Thank you so much for your positive review.
Would you please be so kind to provide us with the claim number to trace the claim and refer to the relevant legal branch for recognition.

Thanking you in advance?

Kind regards
Stephan Olivier
Client care media manager
BT
Benita T's update25 Feb 2021, 12:33
Reviewer Update
Dear Stephen

Certainly. The claim number is ***. Compliments to the Santam team!

Kind regards