Santana Pathetic Service

Item: Santam
Rating: 1
Author: Craig L

Most pathetic service. Don't care about customers when having to pay for a claim. I would never insure with them rather go elsewhere. 2 months and waiting for a simple accident caused by someone else. I have to keep phoning for updates no customer service whatsoever. Every time I phone there is an excuse that they waiting on this or that before the manager can approve a claim less then 20k.

Helpful (0)

Replies (2)

Santam's replyOfficial

01 Jul 2019, 08:10

Good morning Craig,

Thank you very much for your post here.
We are really sorry to hear about your bad experience and the frustration this has caused you.

Could you please provide us with the claim number in question to trace the claim and start our investigation?

We thank you in advance?

Kind regards
Stephan Olivier
Client care media manager

Santam's reply01 Jul 2019, 08:10

Official

Santam's replyOfficial

02 Jul 2019, 07:21

Good morning Craig,

Thank you for the information, much appreciated.

I will liaise with the Johannesburg legal management and request their urgent assistance and feedback herein.

Kind regards
Stephan Olivier
Client care media manager

Santam's reply02 Jul 2019, 07:21

Official