Santan roadside assist - non roadside asssit

Cant even rate them if I could give them a minus I would. Their so called roadside assist is Definitely not a roadside assist but a no help assist. When you have trouble with your vechile next to the road,, first they can find your policey no even if you give them the vehicle registration no.

Then because they can't assist you, you make a plan to get your broken down vechile home while you are next the road on Van Reenens pass. Our broker gets back to us and all of a sudden they found the plocey of the vechile.

Luckely the people we requested to assist us is on their panel. Firstbit is an issue because we requested then and not they, but remember they could not assist us.

We waited for the towing service to send their Loadbed to assist, while our broker also tries to get them to sort out thing. We also requested a courtesy vechinel.

Sad to say after three hours we still had no courtesy vechile, this was escalated to the roadside assist manager who was also of no help.

The Harrismith brach Eurocar is already clossed and the best part is it, the next branch is Durban but wait we have to pick up the vechile in Durban ourselves, this is for sure veery helpful, as the branched only deliver only to a sertine time.

This is the second time that this happening to us, but for sure the last time, where will not be a next time. Can anyone at Santam please answer me the following question of with not even the Roadside assist manager could answer me when I asked him with, if my vechile break along side the road, I call for assistance, my vechile is being loaded on a flatbed, how do you siugest I get to the destination to pick up the so called courtesy vechile, why don't you have a plan in place to assist all your cliens who by the way is paint actually the saleries of the service that is given.

Please change the name of your roadside assist to no assist at all.

There are no word to describe the disgust and disappointment.