Santam's shocking service, or lack thereof

I cannot believe the poor level of service that is received from such a big corporate company that is supposed to be the "biggest" or "best" insurer in South Africa.

It is absolutely shocking. Santam want me to sign a full and final settlement offer with only part of the claim that has been taken into consideration, stating that I need to furnish them with a proof of purchase for the item that is in question, but then when I inform them that I received the item as a gift and therefore do not have the proof of purchase, again I am ignored. Even after I did some of their job for them and sent through price comparisons on the item to try make their life easier, I am ignored and yet again left waiting for something that should have been finalised more than a month ago.

So Santam, how long are you going to make me wait this time for an answer, because it seems to me that as a company you don't think that making people wait 38 working days is long enough?

I am sure you are very quick to ensure that you do not pay on your clients claims if you have to wait that long for a monthly premium to be paid, but you feel that it is good enough to make people wait that long (and now even longer) to pay out a simple and small ish claim.

If this was your own personal claim, would you not have expected this to have been sorted out as yet, or is this a case of "its not my company, and its not my claim or property that has been damaged, so I'm not really worried"? Because if that is the case, then there is a serious problem. Ethical and otherwise.

Again I will reiterate, I will not be giving you my business, because if this is the way that you treat a 3rd party claim, I can only imagine how you are treating your clients.