Santam's Questionable Insurance Management

In December 2017 I had tornado damage to my property. We had 9 large trees uprooted, paving was damaged, as was two panes of glass, as well as 12 metres of diamond mesh fence. Bettie Ehlers inspected the site several weeks after the damage occurred. Bettie brought Chris from Kaynice Projects with her to quote on the damage. I gave Bettie my quote for glass replacement + she said she wanted one contractor to do the work + when I queried why she would use a contractor from JHB instead of a local contractor (Vereeniging) she rep**** the price would be the same. To date my queries are unresolved. Kaynice has charged R4169.26 for glass replacement against my quote of R2800.00. Bettie still has not responded to my queries regarding the market relate cost of the fence + bricks. No one has resolved the letter I received that I claimed R40 859.44 on this claim, when in fact the amount paid out is R30 329.27. I am gob smacked that Santam would pay 50% more than they should have, which indirectly affects my premiums ? Tahira Jugdeo has requested I give her the breakdown of what Santam paid the contractor surely Santam should know this. In my opinion Santam clearly do not have their finger on the pulse which affects all policy holders premiums and claims record. After being with Santam since 1999 I am disgusted in the manner in which this claim has been (mis) handled.