Santam’s poor claim handling

I just also dealt with Pulane Bawela, a Santam claims consultant. The word ‘***********’ doesn’t even begin to describe her work ethic. Having lodged a claim with her for a non****ional car garage door mechanism, she appointed a service provider (for garage door assessment and fixing) to a wrong address. After about three weeks of receiving no updates on why my claim hasn’t been settled, I called in to find out and was directed to another claims consultant who then emailed Pulane Bawela requesting for rectification of the wrong address and furnished her with the correct address. I also decided to write her an email letting her (Pulane Bawela) know of the error she had committed. She then, without an apology or any ounce of remorse for her stupid errors leading to unwarranted delays writes back demanding an appropriate address. I have been insured with Santam under Pinion Insurance for above 10 yrs (with monthly installments paid without fail); it is most stupefying to find out that they don’t even have an appropriate address for a house that they have insured for the past 10 yrs. If this is the client service that Santam provides, an new household insurance is needed on my part and I’ll persuadely will dissuade all my people from doing business with Santam.