Santam's pathetic service

I have submitted my claim to Santam 3 weeks ago on my motorcycle, this is the 4th week now, then this one is waiting for that one to make notes, then this guy is appointed then I should talk to this lady etc etc etc, my broker can't get new information seeing that the same information is given to us everyday for the past 3 weeks. I'm sitting with a motorcycle that I can't use, I need it to get to work and back, with no clear indication on WHAT is going on with my claim!!! Poor service indeed and I've been a client for years. I'm also in the industry and I work with your assessors every day via Audatex and I do digital assessments and if I don't get YOUR clients claims lodged within two hours after receiving the shell then all hell is loose but what about my claim? Who's in charge now of mine seeing that this is almost 4 weeks? Pathetic indeed😡