CP
Charlton P

1 reviews | Active since Aug 2016

24 Aug 2020, 08:31

Santam's *********** service providers leaves you worse off and then Santam is no where to be found.

I am unhappy about service provided by one of your service providers. I have been trying to call you call you for the last 15min. Santam do you actually care about anything else then collecting premiums?????????????????????????????????????????????????

0
Replies (9)
CP
Charlton P's update24 Aug 2020, 09:26
Reviewer Update
mail has been send by my broker a few min ago
CP
Charlton P's update24 Aug 2020, 09:49
Reviewer Update
Thank you very much
CP
Charlton P's update24 Aug 2020, 10:42
Reviewer Update
Hi. Any idea what time the assessor will be here by me? I would like this resolved but still no response from Santam.
CP
Charlton P's update24 Aug 2020, 11:05
Reviewer Update
Thank you Shine just called me. Please see my response especially this part:

I would like Santam to provide me in writing how they going to compensate me for the devaluation of my vehicle given the fact it has respray on the right hand side as well now. I am not going to let this go. You agreed when I trade the car in one day the dealership will definitely point this out.
CP
Charlton P's update24 Aug 2020, 11:44
Reviewer Update
OK thanks.
Management has been rather very quiet through all my e-mails. But I will wait for response from them.

CP
Charlton P's update24 Aug 2020, 15:04
Reviewer Update
Please thank Nicholas for me. Nicholas should have a seminar with your suppliers on customer service. He is the only one that seem to get it besides my brokers. He met me at your "approved" panelbeater and he confirmed my findings. Unfortunately your "approved" panelbeaters messed me around once more and made me drive all the way there for nothing. I have in my 43 years of age never been subjected to service this horrible. And to think I pay for it.
CP
Charlton P's update25 Aug 2020, 08:11
Reviewer Update
Good morning. Did the panelbeaters ever respond to Mr Schalkwyk as they don't respond to any of my questions or emails? You therefore can understand my concerns that they will actually keep to their word and this time undo the damage they did to my car. Please advise
CP
Charlton P's update25 Aug 2020, 09:41
Reviewer Update
Thank you I received the comms earlier after I posted here.
CP
Charlton P's update01 Sept 2020, 13:43
Reviewer Update
After everything I was put through with a very bad repair to my car your supplier, (read a division of Santam) still has the audacity to be rude to me??????

Santam has lost the plot......