Santam/Brolink Unpaid Claim!

On the 8th of November 2024, I visited Crystal Park Spar to quickly purchase a lotto ticket. I left my cell phone and purse in the console of my locked car. Unfortunately my car was jammed by 3 individuals and they stole my belongings. Video footage from Spar is available as evidence. I reported the incident to the Crystal Park Police Station and opened a case. Despite following all the procedures Santam rejected my claim for the ****** phone, stating there was no forced entry. This rejection feels like a deliberate excuse to avoid paying for a relatively inexpensive claim. I am appalled by the lack of support after three decades of loyalty and on a matter that was beyond my control. It seems that jamming is an increasingly common crime, is not acknowledged by Santam as a legitimate method of forced entry. Due to the experience, I am seriously considering canceling my policy. I expected better treatment from a company I have trusted for many years. I urge Santam to review this claim fairly and take into account the circumstances and evidence provided. If this is not resolved, I will not only cancel my policy but also advise others against using Santam