Santam - zero communication policy

The communication after submitting a claim was virtually non-existant. I had to give the 'claim consultant' a review after the claim was supposedly settled, of which I gave her a bad rating and only then did she telephone to apologise. The claim had not been settled due to the A1 statement still being at the court house. No assistance whatsoever from Santam to help with this and today.....after 3 months, and after calling to complain she eventually emails me that settlement has been paid out. I will be cancelling my policy with Santam