Santam - You've lost the plot with customer service!

I have been with Santam for more than 15years. Fees are exorbitant and I've been considering moving my policy elsewhere been back and forth on this. Now, today I find that the service too is just inexusable. You're getting it all wrong Santam. Certainly not worth the money you're charging me. Your customer service leaves alot to be desired. Who leaves a client hanging on for so long while they're being transferred and does not even tell them which option to choose when transferring them. Appalling!!