Santam - your handyman of choice

I am insured with Santam and had a little leakage in a bathroom pipe.<br> This happened in September 2014 and my local supplier told me that this should be solved within 3 working days.<br> But unfortunately Santam, my insurer, tried to solve this problem. May be they assumed to be a better plumber than an insurer. I asked several times to manage this by my own, but they just<br> act different.<br> 90 days and 2 subcontractor later I followed a publication from the CEO, Ian Kirk, and asked the Internal Arbitrator for support.<br> What a wonderful experience! The next 7 weeks nothing happened - silence on all communication channels. Than the judge ruled!<br> He doesn't accept the first option. He also denied the second option, but how unusual! Nobody asked for this option. <br> He ruled a 3rd alternative but leaves open, why my wish of self-management of this claim - which is according to my policy a valid option, is still ignored by Santam. All this questions are unanswered because the judge acts royal and don't give any justification towards me, the customer.<br> I have sucessful started to change the insurancer and Santam goes into the 6 month solving a pipe leakage - everything is going to be alright!?<br>