Santam you will always look for anything to slow claim or not process

So I had a break-in on 15th February 2024.I notified santam same day. I drive back to my house same day of incident as I was away. Santam keeps quiet until the following week Tuesday when I call complaints department to find out why it's quiet and why no Assessor is appointed? An assessor called me following day to book an appointment for the following week.tuesday (another week added) he comes. Does his assessment, tells me I'm under insured which seems to be their moto. And then He tells me he has a back lock and that I must give him a couple of days. I have already told him of my safety concerns and how I live alone in this house n that I need this dealt with urgency(thinking there is some humanity esp with the crime in our country)it goes quiet for another Full week no update nothing. I send an email to their complaints department. Them boom Assessor hits me with an email saying he could not get a hold of me(1missed called 7th March) and my former security alarm company as they needed a full report as they say the one he gave in is not fully detailed from him. (former security guy) ditched as all he wanted was more money telling me I can't only rely on alarms I need to install electric fence and he could do it for me blah blah blah. To cut it short he became rude and ****** as soon as I said I'm moving to a bigger more resourced company. So back to Santam now that I complained about the snail pace, assessor now throws this bomb on me..after he said all he needs to do is have time to sit down n penalise me for being under insured. Maybe this is a tactic to say I should learn to shut the f**k up or we will show you who is in control of your fate. I feel like dealing with these big companies as a woman alone is a disaster just waiting to happen. When I think of all the years I've been with Santam. You just wish you had rather donated your installment to charity atleast you'd know it went to a good course. So now in a nutshell they are telling me unless your disgruntled service provider does what we request, your claim will not be processed. I must now suffer at the expense of a high commission for the Assessors and gained profit by insurer. My service provider who ignores my msges ***stay away from corfuset security company too*** these other reviews here also show me I'm fighting a losing battle with Santam