Santam worst insurance company ever!

I am extremely shocked about the poor service/short cuts taken by Santam on a 3rd party claim. their customer drove into my vehicle and lodged a claim in August 2021. Their customers vehicle has been fixed already and we have to beg, plead, explain and satisfy them to get our vehicle repaired. They have no interest in solving a problem or dealing and finalizing a matter. Now the person dealing with the 3rd party claim is on leave from 20 September to 20 October and no one in the company is willing to or can assist in the matter and I have to wait for this person to come back from leave. How is this acceptable? The manager and head of department does not even call back when you leave messages with their staff as escalation, no wonder the staff don't care, they know management don't care! I want answers Santam or I am going to get my lawyer involved to take action against your client. I am done calling 3 times a day, begging for help to get my car repaired. I may not be your client but will not accept this service or rather lack of service.