JW
John W
1 reviews | Active since Jul 2011
04 Oct 2023, 08:16
Santam won't stop taking extra money every single month
Looks like Santam are up to their old tricks, taking inflated debit orders that are higher than the premiums. And completely ignoring requests for them to stop doing this, and for them to refund the extra amounts they took without authorization or communication. Unfortunately, the last time this happened, Santam only bothered to respond after I took the matter to social media. So here we go again. Everyone - compare Santam's monthly debit orders to the premium stated on your policy. Chances are, they're inflating their profits (and their bonuses) by taking a bit extra.
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Replies (4)
Santam's replyOfficial
04 Oct 2023, 08:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply04 Oct 2023, 08:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
04 Oct 2023, 08:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply04 Oct 2023, 08:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
JW
John W's updateReviewer Update
06 Oct 2023, 15:14Is Santam insolvent? Approaching bankruptcy? They seem unable to refund the overdeductions they have been taking from my bank account for the past few months. Is Santam in financial distress? Perhaps people should be changing their service providers before it's too late.
JW
John W's update06 Oct 2023, 15:14
Reviewer Update
Is Santam insolvent? Approaching bankruptcy? They seem unable to refund the overdeductions they have been taking from my bank account for the past few months. Is Santam in financial distress? Perhaps people should be changing their service providers before it's too late.
JW
John W's updateReviewer Update
25 Oct 2023, 14:56Still no response from Santam, despite their blustering weeks ago about "being in contact with me shortly." Disgusting lack of interest in providing any kind of customer service.
JW
John W's update25 Oct 2023, 14:56
Reviewer Update
Still no response from Santam, despite their blustering weeks ago about "being in contact with me shortly." Disgusting lack of interest in providing any kind of customer service.