LG
Leon G
1 reviews | Active since Aug 2017
09 Aug 2022, 10:56
Santam will fabricate lies if you leave them!
I am a Santam client through Kaiser Baird insurance brokers and I recently had an issue with a staff member from Kaiser Baird as they did not want to assist me,so they withdrew aa my brokers and wanted to move my policy directly to Santam which I declined.I now receive a letter from Kaiser Baird stating that Santam is canceling my policy due to high claims history which is rather strange as we 9mly submitted one claim to Santam for a vehicle windscreen damage only.So is this how Santam operates if you don't stick with them they try to punish you with incorrect information...I will be lodging a complaint soon with the financial service board as this is not TCF and I urge anyone looking for insurance to not use Santam as they use underhanded tactics like they did in this matter.Also Santam accepted my risk based on previous losses when I joined them,the broker did advise them of all losses so why now cancel me for high claims history when I refuse to stick with them...proves how ******* they really are.
Helpful (0)
Replies (8)0
Replies (8)
Santam's replyOfficial
09 Aug 2022, 11:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply09 Aug 2022, 11:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
LG
Leon G's updateReviewer Update
10 Aug 2022, 11:01Still no contact from Santam....
LG
Leon G's update10 Aug 2022, 11:01
Reviewer Update
Still no contact from Santam....
Santam's replyOfficial
10 Aug 2022, 11:42Good day sir,
We have requested feedback from management on this matter as well as Kayser Baird as well.
They are a mandated broker and manages their own administration and not Santam.
We therefor await feedback from all parties concerned before we can revert to you.
Upon receipt of same we will revert back to you.
Kind regards
Client care
We have requested feedback from management on this matter as well as Kayser Baird as well.
They are a mandated broker and manages their own administration and not Santam.
We therefor await feedback from all parties concerned before we can revert to you.
Upon receipt of same we will revert back to you.
Kind regards
Client care
Santam's reply10 Aug 2022, 11:42
Official
Good day sir,
We have requested feedback from management on this matter as well as Kayser Baird as well.
They are a mandated broker and manages their own administration and not Santam.
We therefor await feedback from all parties concerned before we can revert to you.
Upon receipt of same we will revert back to you.
Kind regards
Client care
We have requested feedback from management on this matter as well as Kayser Baird as well.
They are a mandated broker and manages their own administration and not Santam.
We therefor await feedback from all parties concerned before we can revert to you.
Upon receipt of same we will revert back to you.
Kind regards
Client care
LG
Leon G's updateReviewer Update
10 Aug 2022, 11:48As per the broker Kaiser Baird thy confirmed that Santam has canceled my insurance for high claims history when I only had 1 vehicle windscreen claim,this is now effecting me obtaining insurance elsewhere,I will definitely be reporting Santam as this amounts to defamation of character,I will be lodging a complaint with the fsb if I don't receive a retraction from Santam and action taken against the person who sent this letter to me.
LG
Leon G's update10 Aug 2022, 11:48
Reviewer Update
As per the broker Kaiser Baird thy confirmed that Santam has canceled my insurance for high claims history when I only had 1 vehicle windscreen claim,this is now effecting me obtaining insurance elsewhere,I will definitely be reporting Santam as this amounts to defamation of character,I will be lodging a complaint with the fsb if I don't receive a retraction from Santam and action taken against the person who sent this letter to me.
Santam's replyOfficial
10 Aug 2022, 11:57Good day sir,
We did receive interim feedback from Kaiser Baird indicating the letter they sent was incorrect and that Santam had nothing to do with the cancellation of the policy -- The letter is therefore completely incorrect and we really do apologise for this -- They will issue you with the correct letter. We also await their further feedback on what transpired here.
We are still awaiting further feedback on this matter as we have not received same as yet and will revert upon receipt thereof.
Kind regards
We did receive interim feedback from Kaiser Baird indicating the letter they sent was incorrect and that Santam had nothing to do with the cancellation of the policy -- The letter is therefore completely incorrect and we really do apologise for this -- They will issue you with the correct letter. We also await their further feedback on what transpired here.
We are still awaiting further feedback on this matter as we have not received same as yet and will revert upon receipt thereof.
Kind regards
Santam's reply10 Aug 2022, 11:57
Official
Good day sir,
We did receive interim feedback from Kaiser Baird indicating the letter they sent was incorrect and that Santam had nothing to do with the cancellation of the policy -- The letter is therefore completely incorrect and we really do apologise for this -- They will issue you with the correct letter. We also await their further feedback on what transpired here.
We are still awaiting further feedback on this matter as we have not received same as yet and will revert upon receipt thereof.
Kind regards
We did receive interim feedback from Kaiser Baird indicating the letter they sent was incorrect and that Santam had nothing to do with the cancellation of the policy -- The letter is therefore completely incorrect and we really do apologise for this -- They will issue you with the correct letter. We also await their further feedback on what transpired here.
We are still awaiting further feedback on this matter as we have not received same as yet and will revert upon receipt thereof.
Kind regards
LG
Leon G's updateReviewer Update
10 Aug 2022, 12:15Please could you investigate kaiser baird as they refused to assist me and was rude to me so I swore their receptionist they then threatened to cancel my insurance and sent me a lawyers letter demanding 200 thousand Rands or an apology.I apologised eventhough the receptionist also raised her voice and spoke when I was speaking.It is for this reason I decided to cancel with Santam because if Kaiser Baird and their underhanded tactics.In this instance they sent me a letter stating Santam is canceling my policy for high claims ratio which is incorrect.This is against tcf and I demand it be investigated.
LG
Leon G's update10 Aug 2022, 12:15
Reviewer Update
Please could you investigate kaiser baird as they refused to assist me and was rude to me so I swore their receptionist they then threatened to cancel my insurance and sent me a lawyers letter demanding 200 thousand Rands or an apology.I apologised eventhough the receptionist also raised her voice and spoke when I was speaking.It is for this reason I decided to cancel with Santam because if Kaiser Baird and their underhanded tactics.In this instance they sent me a letter stating Santam is canceling my policy for high claims ratio which is incorrect.This is against tcf and I demand it be investigated.
Santam's replyOfficial
10 Aug 2022, 12:19Good day sir,
We are busy with our investigation.
Kind regards
Client care
We are busy with our investigation.
Kind regards
Client care
Santam's reply10 Aug 2022, 12:19
Official
Good day sir,
We are busy with our investigation.
Kind regards
Client care
We are busy with our investigation.
Kind regards
Client care
LG
Leon G's updateReviewer Update
11 Aug 2022, 10:12Still no feedback from santam,they know their broker used under handed tactics and now lie that the letter was sent to me in error,Santam must look the letter and see for themselves I also spoke to the office manager and he didn't even try to assist he was more worried to sue me,is this how santam treats their clients...Santam please provide me with feedback as I am lodging a complaint with the fsb and will write to your higher management and ask them why they do business with brokers who treat clients badly and bully them...awaiting a response.
LG
Leon G's update11 Aug 2022, 10:12
Reviewer Update
Still no feedback from santam,they know their broker used under handed tactics and now lie that the letter was sent to me in error,Santam must look the letter and see for themselves I also spoke to the office manager and he didn't even try to assist he was more worried to sue me,is this how santam treats their clients...Santam please provide me with feedback as I am lodging a complaint with the fsb and will write to your higher management and ask them why they do business with brokers who treat clients badly and bully them...awaiting a response.