Santam - Who cancelled my policy?

<p>Can someome tell me why my policy was cancelled....because I did not cancel it.</p> <p>Apparently I called Santam on the 24th of April and requested for my cover to be cancelled. As per the call centre agent, who was so helpful by giving me all the details, I APPARENTLY wanted to have my cover cancelled immediately and I was not intrested in hearing the agent who was trying so hard to convince me to stay with Santam. (Please note that the so called SECURITY CHECK was done with someone else because that WAS NOT ME)</p> <p>So the policy was obviously cancelled, debit order did not collect and when I had a problem with my battery I was told by the agent at 5am that "sorry we cant send anyone because you dont have cover with Santam"......which meant no battery and UNPAID leave for me, for not going to work. Having had this Comprehensive cover since last year and have never claimed ONCE, I'm really disappointed and confused.</p> <p>Who called Santam and requested to have my policy cancelled?</p> <p> </p> <p>It's been 2 and half hours since I spoke to the agent, I'm still waiting. I still dont have cover!!!</p> <p> </p>